AmazonAWS全球科技精選

[教學] AWS CloudFront 提升限度解決403錯誤

在開啟AWS帳號的時候,不少人過了一兩天遇到了限度問題,例如 [403 Error] Cloudfront 無法新增:

com.amazonaws.services.cloudfront.model.AccessDeniedException: Your
account must be verified before you can add new CloudFront resources. To
verify your account, please contact AWS Support
(https://console.aws.amazon.com/support/home#/ ) and include this error
message. (Service: AmazonCloudFront; Status Code: 403; Error Code:
AccessDenied; Request ID: XXXXXXXX.....)

於是我第一時間瀏覽 AWS 的支援頁面 (https://console.aws.amazon.com/support/home#)

一開始的時候我不知道是什麼問題,於是選擇了”Account“方面的支援

以下是Amazon Web Services他們的回應:

Hello there, This is XXX again from AWS!  I'm writing this notification to
 let you know that I understand that you need access to Cloudfront in your
 account; I'll glad to look up to your request.  The Cloudfront service
needs a special permission from an specialized service team so they can
enable you to access to this service; please note the they have carefully
reviewed every single detail you provided explaining why you have no
access to it, but I'm afraid that team was unable to process fully the
request to enable Cloudfront at this time, since the account is fairly
new.  On the other hand, the service team share with me some
recommendations in case you’d like to ask the request again. I hope you
find them helpful: - You can use a Free Tier for a month, in order to
increase the activity in your account and the Service Team can analysis
your request.  - You can wait for the next billing cycle then we can
request again the limit increase.  - You can select resources that are not
 much expensive and scale down your usage.  Once you have a broader window
 of usage on your account to review, they will be happy to reassess any
requests. These limits are put in place to help you gradually ramp up
activity and avoid large bills due to sudden, unexpected spikes.  Again I
 offer you our most sincere apologies, and we thank you very much for the
patience that you had while we worked on your issue, but these security
steps are needed to ensure the best AWS services to our appreciated
customers. I do thank you for your time and your patience during this
process. If you have further questions, don't hesitate to write us back,
 and we'll get back to you immediately to help you out as far as we can!
Best regards, Leonardo U. Amazon Web Services Check out the AWS Support
Knowledge Center, a knowledge base of articles and videos that answer
customer questions about AWS services:
https://aws.amazon.com/premiumsupport/knowledge-center/?icmpid=support_email_category

====================================================================
Amazon Web Services, Inc. and affiliates

Google翻譯:

你好,這是來自AWS的XXX!我正在撰寫此通知,以通知您我了解您需要在帳戶中訪問Cloudfront;
我很樂意滿足您的要求。 Cloudfront服務需要來自專業服務團隊的特殊權限,以便他們可以訪問此
服務;請注意他們已經仔細審查了您提供的每個細節,解釋了您無法訪問它的原因,但我擔心此時團隊
無法完全處理啟用Cloudfront的請求,因為該帳戶相當新。另一方面,如果您想再次詢問請求,服務
團隊會與我分享一些建議。我希望您發現它們有用: - 您可以使用免費套餐一個月,以增加帳戶中的
活動,服務團隊可以分析您的請求。 - 您可以等待下一個結算週期,然後我們可以再次請求限額增
加。 - 您可以選擇價格不貴的資源並縮小使用範圍。一旦您在帳戶中使用更廣泛的使用窗口進行審
核,他們將很樂意重新評估任何請求。這些限制用於幫助您逐步提升活動並避免由於突然的意外峰值而
導致的大額賬單。我再次向您致以誠摯的歉意,我們非常感謝您在我們處理您的問題時所擁有的耐心,
但是需要這些安全步驟來確保為我們感興趣的客戶提供最佳的AWS服務。我感謝你在這個過程中的時間
和耐心。如果您還有其他問題,請隨時回复我們,我們會盡快給您回复,以便盡可能地幫助您!此致
XXX.亞馬遜網絡服務查看AWS支持知識中心,這是一個文章和視頻知識庫,可回答客戶關於AWS服務的
問題:https://aws.amazon.com/premiumsupport/knowledge-center/?cympid = support_email_category
 ====================================================================
亞馬遜網絡服務公司和附屬公司

比較奇怪的是他們竟然說是因為帳號比較新所以無法使用…. =.=

於是我再聯絡 AWS 支援

這次我選擇了 “Service limits” 方面的支援

裏面記得要選擇”Limit Increase: CloudFront Distributions

第一封回覆電郵:

Hi there!  XX here from AWS Billing and Accounts team.  I'm sorry about
the issues you've faced with our CloudFront Service. Not to worry, I'll
surely help you in this regard.  In order to find the best solution for
 you, I have reached out to our service team. They have the necessary
tools to investigate your issue in more detail so that we can best assist
you. I will hold on to your case while they investigate, and will update
you as soon as they respond to my internal ticket. Rest assured that I
will insist on regular updates until we can get your issue resolved. You
are welcome to reach out at any time with further questions or concerns.
Thank you for your patience while we work to resolve your problem. Best
regards, XX Amazon Web Services

Google翻譯:

嗨,您好! XX來自AWS Billing and Accounts團隊。 對於您在CloudFront服務中遇到的問
題,我感到很抱歉。 不用擔心,我肯定會在這方面幫助你。 為了找到最適合您的解決方案,我已經
聯繫了我們的服務團隊。 他們擁有必要的工具來更詳細地調查您的問題,以便我們為您提供最好的幫
助。 我會在調查時堅持你的案子,並會在他們回复我的內部Ticket後立即更新。 請放心,我會堅持
定期更新,直到我們解決您的問題為止。 歡迎您隨時與其他問題或疑慮聯繫。 感謝您在我們努力解
決您的問題時的耐心等待。 此致,XX亞馬遜網絡服務

第二封電郵:

Hi there!  I hope you're doing good!  This is in regards to the Cloudfront
 issue on your account on which a response was awaited from the Service
team.  I’m happy to inform you that the review on your account was
successful, the service team has confirmed that you should now be able to
launch CloudFront distributions just fine without any limit related
errors. I believe you'll find this information useful, but please don't
hesitate to let us know if you have additional questions or if the error
persists.  We're just an email away!  Best regards, XX Amazon Web Services

Google翻譯:

嗨,您好! 我希望你做得好! 這與您的帳戶中的Cloudfront問題有關,在該問題上,服務團隊正
在等待響應。 我很高興地通知您,對您帳戶的審核是成功的,服務團隊已經確認您現在應該可以正常
啟動CloudFront分配,而不會出現任何與限制相關的錯誤。 我相信您會發現這些信息很有用,但如
果您有其他問題或錯誤仍然存在,請隨時告訴我們。 我們只是一封電子郵件! 此致,XX亞馬遜網絡
服務

最後問題還是成功解決了… ^,^

值得留意的地方是:

  • AWS Support 不同部門似乎權限是不一樣的
  • 不同部門欠缺互通機制
  • 處理問題的方面亦不一致

所以,緊記一定要聯絡合適的AWS部門方能有效處理遇到的問題。

You may also like

科技

[PerfOps] 新一代智能 Load Balancer + 首測

今日和大家介紹的是PerfOps, 一個以靈活的負載平衡器和數據分析平台,藉此簡化全局流量管理。 PerfOps 的大數據平台從全球數百個位置接收數十億個指標,實時處理數據。FlexBalancers […]
Apple

[Apple] App Store 2019 年度最佳 app 及遊戲

今日 Apple 公佈 2019 年度最佳 app 和遊戲,以及推動 app 文化發展的最強勢潮流。眾多 app 幫助我們簡化日常生活和表達創意,讓我們與朋友、家人及全世界緊密連繫,當然更少不了為我們 […]

More in Amazon